Your Privacy Is Our Responsibility
This policy clearly explains how your personal information is collected, stored, and kept secure on the pori9 platform.
01. Introduction and Applicability
pori9 (hereinafter referred to as "we", "our", or "platform") is committed to providing a safe and trustworthy online gaming and betting experience for players in Bangladesh. When you visit the pori9.lat website, create an account, or use any of our services, you are considered to have accepted the terms of this privacy policy.
The purpose of this policy is to inform you with complete transparency about what information we collect, why we collect it, how we use it, and what your rights are. Our privacy policy has been developed in accordance with applicable laws in Bangladesh and international best practices.
This policy applies to the pori9.lat website, its mobile version, and all our digital services. This policy does not apply to third-party websites or services.
02. What Information We Collect
To ensure a safe and uninterrupted experience on the pori9 platform, we collect various types of information as described below. There is a legitimate reason for collecting information in each case, and it is limited to the minimum necessary.
2.1 — Information You Provide Directly
- Full name, date of birth, and national identity information (for age verification)
- Email address and mobile number (for communication and account security)
- bKash, Nagad, Rocket, or Upay mobile banking account details and bank account information (for financial transactions)
- Account password and security question answers
- Messages and attachments provided when contacting customer support
2.2 — Automatically Collected Information
- IP address, device type, operating system, and browser version
- Website access times, page visit patterns, and session duration
- Information collected through cookies and similar tracking technologies
- Gaming history, bet amounts, and gaming activity data
- Transaction records: deposit, withdrawal, and bonus usage information
2.3 — Information Received from Third Parties
- Transaction confirmations from payment processors (bKash, Nagad, Rocket, Upay, bank)
- Information received from fraud prevention and identity verification service providers
- Age and identity verification information from government databases (where applicable)
03. Purpose of Using Information
pori9 uses your personal information only for the following legitimate purposes. We do not use your information beyond these purposes without your permission.
Account Management
Your information is used to create accounts, log in, recover passwords, and ensure security.
Financial Transactions
To process deposits and withdrawals, apply bonuses, and maintain financial records.
Fraud Prevention
To identify suspicious activity, prevent multiple accounts, and prevent money laundering.
Customer Support
To provide fast and effective resolution of your complaints and questions, and to improve service quality.
Service Improvement
To analyze user experience, add new features, and enhance platform functionality.
Legal Compliance
To comply with applicable laws and regulations and to respond to legitimate requests from government authorities.
04. Information Sharing and Disclosure
pori9 never sells, rents, or exchanges your personal information to third parties. However, under specific circumstances and subject to strict conditions, information may be shared with the parties listed below.
4.1 — Service Provider Partners
We work with trusted technology and service partners who perform specific functions on our behalf. These include payment processors (bKash, Nagad, Rocket, Upay, bank), game software providers (Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming), and cloud hosting services. These partners operate under strict confidentiality agreements and may not use your information for their own purposes.
4.2 — Legal Obligations
Information may be provided to authorities on the basis of a court order, a legitimate demand from an investigating agency, or a requirement under applicable law. In such cases we are legally obligated and may not be able to give you advance notice.
4.3 — Business Transfers
In the event of a future merger, acquisition, or asset sale, your information may be transferred to the new entity. In such cases the new entity will be required to follow protections equivalent to this privacy policy.
Important: Outside of the cases mentioned above, your personal information will never be shared without your explicit written consent.
05. Methods of Data Protection
pori9 follows the highest industry-standard technical and administrative measures to protect your information. The following security layers keep your information secure:
- SSL/TLS Encryption: All data exchanged between the website and servers is protected with 256-bit SSL encryption.
- Data Encryption: Stored sensitive information (passwords, financial data) is secured with strong encryption algorithms.
- Firewall and Intrusion Detection: Multi-layer firewalls and a real-time monitoring system are active to prevent unauthorized access.
- Restricted Access Control: Only specifically authorized personnel can access your information, and all access is recorded in verifiable logs.
- Regular Security Audits: Regular security testing and vulnerability assessments are conducted by independent expert teams.
- Two-Step Verification: Two-step verification is available for additional account security.
- Staff Training: All our staff are regularly trained on personal data protection and are bound by confidentiality agreements.
However, no internet-based system is 100% secure. We therefore ask you to use a strong password, change your password regularly, and report any suspicious activity to us immediately.
06. Cookies and Tracking Technologies
pori9 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.
6.1 — Types of Cookies We Use
- Essential Cookies: To maintain login sessions and ensure the basic functionality of the platform. The site will not work properly without these cookies.
- Functional Cookies: To remember your preferences and settings, such as language selection and game configuration.
- Analytics Cookies: To monitor website usage and collect anonymous data to improve services.
- Security Cookies: To detect fraudulent activity and keep accounts secure.
6.2 — Cookie Control
You can control or delete cookies through your browser settings. However, disabling essential cookies may mean you are unable to log in or make transactions on the site properly. Please refer to your browser's help page for managing browser cookies.
07. Data Retention Period
pori9 retains your personal information only for as long as necessary. The retention periods for different types of information are described below:
- Account Information: For as long as the account is active and, after closure, in accordance with applicable legal time limits.
- Financial Transaction Records: For the period determined by financial regulatory requirements.
- Customer Support Messages: For a period after issue resolution for quality assurance purposes.
- Gaming Logs and Activity Data: For the time necessary for responsible gaming monitoring and fraud prevention.
- Marketing Preferences: Until you opt out or your account is closed.
Once the retention period ends, we securely delete or anonymize your information so that it is no longer linked to you. If there are legal retention obligations, information may be kept beyond the specified period.
08. Your Rights and Controls
As a pori9 user, you retain the following rights over your personal information. We are committed to fully cooperating in the exercise of these rights.
- Right to Access Information You may request a complete report on what information we hold about you, how we are using it, and with whom we have shared it.
- Right to Correct Information You may request correction of inaccurate or outdated information in your account. We will update it promptly after verification.
- Right to Delete Information You may request the permanent deletion of your information under certain conditions. However, this may not apply where legal retention obligations exist.
- Right to Restrict Processing In certain circumstances you may request that processing of your information be temporarily suspended.
- Right to Data Portability You may request to receive your information in a standard, machine-readable format.
- Right to Object You may object to the use of your information for marketing purposes or in automated decision-making.
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. After verification, we will endeavor to respond to your request within a maximum of 30 business days.
09. Minor Protection Policy
pori9 is for users aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21. Age verification at the time of account registration is a mandatory step.
If we become aware that an account is being operated by someone under the age of 21, we will immediately suspend that account, securely delete the collected information, and cancel any pending transactions.
If you believe a minor is operating an account using your information, please notify us immediately at [email protected].
10. International Data Transfers
Some servers and services used to operate pori9 may be located outside Bangladesh. In such cases your information may be transferred to another country. We ensure that these transfers take place under the following protections:
- The recipient country or entity must have adequate data protection measures in place.
- Standard contractual clauses or equivalent legal safeguards will apply.
- Data will be transferred securely via SSL encryption.
- Partner organizations are contractually bound to comply with our privacy standards.
11. Policy Changes and Updates
pori9 may update this privacy policy from time to time. Before changes take effect, we will publish a notice on the website and inform registered users by email.
For significant changes, we will endeavor to give at least 30 days' notice. Continued use of the platform after changes are made will be considered acceptance of the new policy. If you object to any change to the policy, you may request that your account be closed.
The date of the most recent update is always shown at the top of this page. We can provide previous versions upon request.
12. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our dedicated privacy team will review your matter carefully.
Contact Information
For Faster Assistance
For any privacy-related concerns, speak with us directly via live chat. Our Bengali-speaking support team is ready to assist you day and night.