For ages 21+ only

pori9 Responsible Gaming — Your safety is our priority

Let gaming be a source of entertainment, not anxiety. pori9 gives you all the tools to play safely, within limits, and with awareness.

What is Responsible Gaming and why does it matter?

Online gaming and betting have become a popular form of entertainment. However, as with any form of entertainment, it is important to stay within limits. Responsible gaming means enjoying gaming in a way that does not negatively affect your daily life, family, or financial situation.

pori9 believes every player has the right to play in a safe environment. That is why we have worked on responsible gaming tools and resources from the start, so you can always stay in control.

Remember — gaming is entertainment, not a source of income. Every session carries the possibility of loss and there is never any guarantee of recovering money that has been lost. Always play within your means.

pori9 age policy: This platform is for ages 21 and above only. Minors are strictly prohibited from opening or using a gaming account. Any account may be subject to age verification, and accounts found to be in violation will be closed.

Our Safety Tools

pori9 provides these tools to help you stay in control of your gaming, free of charge. Contact support at any time to change your settings.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Lowering the limit takes effect immediately; raising it takes effect after 24 hours.

Betting Limit

Set a limit on how much you can wager within a given period. A simple way to protect yourself from excessive betting.

Loss Limit

Set a limit so that you can no longer play after losing a specified amount. Keeps your account protected from excessive losses.

Session Time Limit

Set a maximum duration for each gaming session. You will be automatically logged out after the set time, which helps build healthy gaming habits.

Time-Out (Break)

Take a temporary break of 1 day to 6 weeks. During the break your account is locked and no new deposits or bets are possible.

Self-Exclusion

For long-term self-exclusion, you can keep your account fully closed for 3 months to 5 years. Apply through live chat.

How to Set Your Limits

Follow the simple steps below to secure your account.

1

Log in to your account

Log in to pori9 with your username and password, then go to account settings.

2

Open the "Responsible Gaming" menu

Enter the "Responsible Gaming" section inside the account panel, where you will find all limit options.

3

Choose your preferred limit

You can set one or more of the following at the same time: deposit limit, loss limit, betting limit, or session time limit.

4

Set the amount or time

Set the amount or duration based on your means and habits. Start low — you can increase it later.

5

Confirm and save

After saving the setting it will take effect immediately. You will receive an email confirmation. If you have any issues, contact 24/7 live chat.

Tip: Setting a limit is not a sign of weakness — it is a smart decision. Players who regularly use limits enjoy gaming more and face less financial stress.

Recognising Signs of Gaming Addiction

If you notice any of the following signs in yourself, it is time to seek help. Acknowledging the problem is the first step toward a solution.

Warning signs

You keep placing larger bets to try to recover lost money — thinking "just a little more and I'll win."

You are hiding your gaming activity from family, friends, or your workplace.

You are using your savings, taking on debt, or spending family money on gaming.

You want to stop playing but cannot; trying to stop makes you feel restless or anxious.

You are giving gaming more priority than sleep, food, or professional responsibilities.

Gaming is causing problems in your relationships with family or close ones.

You are turning to gaming as a solution during times of emotional distress or depression.

If you recognise any of the above signs in yourself, do not wait — talk to us on pori9's 24/7 live chat. We are ready to help you with complete confidentiality.

Minor Protection and Age Verification

pori9 takes strict measures to keep minors completely away from gaming. Age verification is mandatory during account registration, and suspicious accounts may be verified at any time.

If there are children or teenagers in your household, use parental control software on your device and keep your password private. Never let anyone else log in to your account.

If a user is suspected to be a minor, pori9 will immediately suspend the account and return all funds.

21+

Age restriction

This platform is for ages 21 and above only. Any age fraud is legally punishable and the account will be permanently closed.

Help and Resources

If you are experiencing a gaming problem, do not fight it alone. We and the resources below are here for you.

pori9 Live Chat

Our Bangla-speaking support team is active 24/7. Get immediate assistance for gaming problems, account limits, or self-exclusion.

Email Support

To seek help confidentially, email us at: [email protected] — we will respond quickly and keep your information completely private.

Mental Health Support

Gaming addiction is a mental health issue. Seeking help from mental health professionals in Bangladesh is completely normal and effective.

Family Support

Concerned about a loved one's gaming problem? Contact us. We can also provide advice and support to family members.

pori9's Commitment

Ensuring responsible gaming is a core responsibility of pori9. We are not just a gaming platform — we care about the long-term wellbeing of our players.

No account access for minors

Free self-exclusion option

Deposit and betting limit settings

24/7 support in Bangla

Session time reminders and auto log-out

SSL encryption and fair play policy

Frequently Asked Questions

Answers to frequently asked questions about responsible gaming are provided below.

Yes, but with restrictions. Lowering your deposit limit takes effect immediately. However, if you want to raise the limit, you will need to wait 24 hours — this is a safety measure to prevent impulsive decisions.

Yes, it will be completely safe. During self-exclusion, no new transactions will be possible on your account, but your existing balance will remain intact. Once the exclusion period ends, you will be able to use your account again.

A time-out is a temporary break of 1 day to 6 weeks — a chance to rest for a while. Self-exclusion is a longer-term option of 3 months to 5 years, which is a firm step to manage a gaming problem. During self-exclusion, bonus or promotional emails are not sent either.

Talk to them with empathy and without judgment. Gaming addiction is a mental health issue. You can contact pori9's live chat — we also advise family members. At the same time, encourage the person to seek professional mental health support.

Setting a deposit or betting limit generally does not affect bonuses, as long as meeting the conditions within the limit is possible. However, during self-exclusion, all bonuses and promotions are suspended. Contact live chat for more details.

It is hard to measure by numbers. The key question is — is gaming negatively affecting other important areas of your life (family, work, health, finances)? If not, and you are playing for entertainment within your means, that is healthy gaming. If in doubt, talk to us.

Stay safe, play responsibly

Enjoy pori9's games within limits and with awareness. You can always contact us for questions or help.

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